Subscription and Payment Terms

1What you buy

1.1A subscription unlocks the plan’s features for the paid period. Coins and items are separate purchases and do not extend a subscription. Contents, period and price are shown before payment. These terms supplement the Terms of Service.

2Periods

2.1A subscription is paid once, with no automatic renewal. A renewal adds days to the current period:

• Monthly: 30 days
• Quarterly: 90 days
• Half-yearly: 180 days
• Annual: 365 days

3Payment

3.1Payment is made in the app or the Bot through the chosen provider. Fees and conversion are set by the bank or provider.

3.2A purchase turns on once payment is confirmed. If you were charged but see nothing, do not pay again, contact Support.

4Refunds

4.1Subscriptions and coins are digital goods. Once activated, they are not refundable or exchangeable.

4.2A refund is possible only in the following cases, or where the law requires it:

• you were charged twice for one order
• the purchase was not delivered due to a technical issue on Dotify’s side
• what was delivered does not match the order

5How to request a refund

5.1Write to Support with your account, order number, date and amount. Never send passwords or card details.

5.2The money goes back through the provider you paid with. Access or coins from a refunded order are removed.

6Expiry and changes

6.1When the period ends, plan features and family seats turn off; free features remain. Violating the Terms of Service may lead to restricted or revoked access without a refund.

6.2New prices and terms apply only to future purchases.